We assess refund requests on a case-by-case basis, as there are usually unique reasons why a refund request is made. Please note that we may require documented proof that the quality of your order is poor (for example, scanned copy of your instructor’s comments, plagiarism report, etc.). If you find it necessary to request a refund, we will immediately send your order to “Under investigation” and forward it to our Quality Assurance Department (QA). After comparing their findings with the reasons for dissatisfaction, the necessary corrective measures will be taken. In the event that we refund the money due to errors or some relevance to the original instructions, our quality assurance department, in its sole discretion, assesses the quality of the paper and refunds an amount comparable to the percentage of content incorrect in the paper and errors present in it.
We provide various methods of contact (for example, email, telephone, bulletin board and live chat) to facilitate communication between you, us and the writer assigned to fulfill an order. Our customer support center is available to you at any time via one of these methods and will respond quickly to any refund request or other problem. However, if such a request is not received using one of the above methods during the reimbursement period, the company will not be required to honor or consider the above request.
The refund period begins on the customer’s order deadline and expires on the last day of the refund period.
We offer 3 working days to request a refund in case you are not satisfied with the result of the order (“refund period”).
If you are not satisfied with any of the services, you can submit a refund request in accordance with these conditions during the refund period. Once the refund period has expired, we will not refund any amount paid.
1.1. The order was not assigned to any particular writer. You can cancel your order and get a full refund at any time before it is assigned to a writer or within 15 minutes of creating the order;
1.2. If you accidentally pay twice for the same order, we will refund the second payment after your confirmation *
* If you place two identical orders and pay for both, we will assume that you need both orders to be completed and start working on them. Therefore, if any of the orders are paid in error, be sure to contact us immediately to clarify the situation. Of course, you can cancel any order you don’t need before it is assigned to a writer or within 15 minutes of creating the order;
1.3. If, for any other reason, your order is sent to you after the deadline indicated on the order form and you no longer need it, you can request a full refund (unless the late document has been downloaded by you ). However, in such cases, you cannot use paper as it is fully owned by our company. We may decide to use it at our own discretion and we also reserve the right to publish it online as a sample of our work;
1.4. The search did not correspond at all to the ** initial instructions indicated in the order form (this is a subject to be inspected by a quality assurance specialist and which includes cases such as off-topic documents and documents that cannot be used at all;
** Instructions that you listed when ordering before the writer downloads part of the document or starts working on the assignment.
1.5. The level of plagiarism has exceeded 10%, as reported in the plagiarism report provided by Turnitin or any other reliable plagiarism control system. In this case, the money will be refunded if there are funds in the writer’s account
2.1. Up to 70% – if You cancel the order “in progress” before the deadline when less than half the time has passed ***;
2.2. Up to 50% – if you cancel the order “in progress” before the deadline when more than half the time has passed ***;
*** A writer has already spent a lot of time working on your order and must be paid
2.3. Up to 70% – if your order is late but you still have time and want to use it We will recalculate the price according to the nearest delay option. The difference in price will be refunded to you.
2.4. Up to 70% if the quality of the paper is not satisfactory (depends on the number of errors made by the editor).
2.5. Up to 70% if the instructions have not been completely followed but certain parts of the paper are still usable.
2.6. Up to 70% if the writer has delivered the document after the deadline indicated in the order form, but the document has been downloaded by you.
2.7. Partially refundable EVA – Writer quality, one page summary, progressive delivery, preview of the essay.
3.1. If you accept the order by giving money to the writer;
3.2. In the event of timely delivery of the Product, We will not be responsible for the Customer’s failure to download the Product.
3.3. If you received a low score (score) because we consider that it is rather a subjective concept;
3.4. If You are surprised using Our service (You have submitted or shown our article to your teacher);
3.5. If you complain about plagiarism but do not provide us with valid proof (Turnitin report);
3.6. If you simply declare that you are not satisfied with your document and do not give a detailed reason for your dissatisfaction;
3.7. If your order is late because you did not provide the required information or documents on time or because we were unable to reach you via the contacts provided, you cannot request a refund based on the delay. Please note that it is very important to provide valid contact information, including your email address and telephone number, so that we can reach you in an emergency;
3.8. Excludes all liability for damage resulting from or in connection with your use of this website. The latter includes, without limitation, damage to your computer, your software, systems and computer programs and the data contained therein, or any other direct or indirect, consecutive and accidental damage;
3.9. Non-refundable VAS – VIP assistance, Assign the editor of your choice, Assign the editor of our choice, One page summary *, Progressive delivery *, Trial summary *;
* – these services can only be reimbursed if they have not been provided by the author;
3.10. A type of paper such as Mathematical problem and other projects requiring calculations or solving multiple choice questions are not subject to reimbursement because the use of the answers provided by the editor automatically means their approval by you. However, in the event that there are less than 50% correct answers to the multiple choice questions, you will have to send us proof of the score and can qualify for a partial refund, the amount of which is decided by our QA team. separately in each case.