Measuring Productivity
Order Instructions: Productivity is defined generally as the ratio of outputs to inputs. The quest to improve productivity in health care is crucial, but can be challenging. As Ozcan writes, ‘Determining the proper mix of inputs and outputs will always be one of the most difficult tasks of the health care manager’.
Department leaders are often asked to develop productivity measures (e.g., metrics, or ratios) to help monitor and ultimately improve productivity. In selecting the primary productivity measure for a unit or department, a leader must carefully assess its most significant activities. Ideally, every important activity would be incorporated in the productivity measure, but in practice this is rarely feasible. Hours worked/Inpatient days, for example, is a common and helpful productivity measure in nursing units. It does not reflect, however, nursing tasks involving patient discharges, observations, or transfers; one concern is that staff may focus more on those activities being measured, and less on other tasks.
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