Resources:
The Five Step Planning Process covered in class andthe SampleBusiness Proposal at the Center for Writing Excellence
Consider
the following scenario:
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·
As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction
.
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Write
a 700- to 1,050-word proposal, using the Five Step Planning Process, that
describ
es
how you might improve efficiency and customer
service in your department by focusing on teamwork.
Address
the following in your proposal:
·
Why teams are essential to health care
·
How teamsare used in other industries, such as aviation, auto racing, the military, and so on
·
How lessons from other industries might be applied in health care
·
Which organizational processes support problem solving
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Cite
three references, one of which may be the course textbook, to support your position.
Format
your proposal consistent with APA guidelines.
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