COMPLEX ADAPTIVE CHANGE PLAN
The current public healthcare system is facing lots of problems resulting from the fact that the world health organization, which is a United Nations agency dealing managing public healthcare system, has failed to recognize the issue of complexity in the system as a result of various interrelated and interconnected players in the system. Reducing the gap between the current and desired state needs to be supported various changes including change in system knowledge management, change in leadership principles and policy changes. This requires various resources like information, finance and human resources, while the stakeholders involved are managers, experts, among others. This change requires communication through meetings, policy briefs, agency publications and websites, face-to-face communication and community mailing. In aIDition, implementing this change plan requires development and application of system methods and processes, building and maintaining network relationships and building system and knowledge capacity. Counterfactual evaluation methods will be of great help in evaluating the impacts of this change plan, upon which results will be used in improving the service delivery process. However, there are some impediments expected in the implementation of this change plan, they include inadequate culture planning, inadequate employee involvement and flawed communication.
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