BSB51918 Federation University Australia Manage Peoples Performance Essay There are three tasks a project, case study and question and answers. all the mat

BSB51918 Federation University Australia Manage Peoples Performance Essay There are three tasks a project, case study and question and answers. all the material would be provided. BSB51918 – Diploma of Leadership and
Management
BSBMGT502 MANAGE PEOPLE PERFORMANCE
Student Workbook
Contents
Instructions to Students ………………………………………………………………………………………… 3
Unit Application …………………………………………………………………………………………………….. 3
Prerequisites …………………………………………………………………………………………………………. 3
Purpose of Assessment ………………………………………………………………………………………….. 3
Competency/Submission Details …………………………………………………………………………….. 3
Re-assessment………………………………………………………………………………………………………. 4
Appeals…………………………………………………………………………………………………………………. 4
Reasonable Adjustments ………………………………………………………………………………………… 5
Learning Resources ……………………………………………………………………………………………….. 5
AT1 Written Knowledge Questions ………………………………………………………………………….. 6
AT2 Project …………………………………………………………………………………………………………… 9
AT3 Case Study ……………………………………………………………………………………………………. 17
Case Study 1 ……………………………………………………………………………………………………….. 18
Case Study 2 ……………………………………………………………………………………………………….. 26
Assessor Observation Checklist …………………………………………………………………………….. 28
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
2
Instructions to Students
This workbook contains the details of your assessment and the guidelines for you to be able to
complete it.
Unit Application
This unit describes the skills and knowledge required to manage the performance of staff who report
to them directly. Development of key result areas and key performance indicators and standards,
coupled with regular and timely coaching and feedback, provide the basis for performance
management.
It applies to individuals who manage people. It covers work allocation and the methods to review
performance, reward excellence and provide feedback where there is a need for improvement.
The unit makes the link between performance management and performance development, and
reinforces both functions as a key requirement for effective managers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Prerequisites
There are no pre-requisites for this unit.
Purpose of Assessment
Successful completion of assessments will contribute to the attainment of the following unit of
competency:
BSBMGT502 Manage people performance
Competency/Submission Details
For you to achieve competency in this unit, you are required to complete the following assessment
and submit on the due date specified in your Training Plan. You must achieve a satisfactory outcome
in all assessment tasks.
Assessment Number
Method of Assessment
Assessment 1
Written Knowledge Questions
Assessment 2
Project
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© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
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Assessment 3
Case Study
Upon completion of the assessment, your trainer/assessor will mark each assessment task and
complete a Unit Summary Sheet to record the results and feedback. The trainer/assessor will discuss
the results/feedback with you and ask you to sign the declaration as evidence that the feedback
session has occurred.
There are two (2) outcomes of each assessment:
S = Satisfactory
NS = Not Satisfactory (requires more training)
You will be marked as Competent (C) upon completion of the unit when your trainer/assessor is
satisfied that you have completed all assessment tasks and provided the appropriate evidence
required to meet all criteria. Otherwise, you will be marked as Not Yet Competent (NYC) and provided
an opportunity for re-assessment.
To record your results for the unit, your trainer/assessor will complete the unit summary sheet and
submit it to the training coordinator for a review and quality check. Once it has been cleared by the
training coordinator, the result sheet will be forwarded to the Administration Department for entry
into the Student Management System.
The completed assessment and unit summary sheet will be stored in the individual student’s file.
Re-assessment
If the result of your assessment is Not Yet Competent (NYC), you will be given an opportunity for reassessment. You will only work on the components of the assessment that were marked “Not
Satisfactory”. Please note that MIV will provide you with two (2) attempts for assessment at no cost.
If you do not satisfy the assessment criteria in the 1st attempt then you will be provided with an
opportunity for re-assessment. If you are not able to achieve competency with both of these
opportunities, then you will be required to repeat the unit at your own cost which will also affect your
duration of study.
Appeals
If you are unhappy or do not agree with the result of the assessment, you are advised to speak with
your trainer/assessor. The trainer/assessor will provide an explanation regarding the outcome you
have received and provide appropriate feedback. However, if you are still unhappy, you can bring the
concern to the RTO Manager or formally lodge an appeal (please refer to the Complaint and Appeal
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
4
Policy and Procedure).
Reasonable Adjustments
If you have any special needs or disabilities, reasonable adjustment will be organised in accordance
with MIV’s Students with Special Needs Policy and Procedure.
This may include but is not limited to:
?
Visual difficulty – we can assist by making adjustments such as enlarging print of documents
and assessment tools and forms.
?
Physical disabilities – assessment may be broken down into shorter/longer lengths of time
where applicable.
?
Illness or other medical condition – due date may be extended.
Learning Resources
1. Student workbook
2. PowerPoint Presentation
3. Mercury Pty Ltd. simulated workplace environment
4. Samples of workplace documentation and other resources normally used in the workplace
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
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AT1 Written Knowledge Questions
Task
For this assessment task you are to answer a series of questions. You are
required to answer all questions in detail, using examples where possible to
demonstrate your understanding.
Take care to read the questions carefully as some many require more than
one answer.
Submission
requirements
All work must be typed in a word document and submitted to your assessor
by the due date. Your work must include a header with the unit name and
code and the footer must include your full name and the assessment name.
Conditions
This is an open book assessment. You may ask your assessor for clarification
on questions, but they are not able to assist you with any answers.
You will be assessed on your ability to:
Resources
?
answer all parts of the questions and provide examples where asked
?
draw on the knowledge you have gained throughout the sessions
?
communicate your thoughts and ideas.
?
Textbook
?
Computer with internet access
?
Pens and handouts
Location
This assessment will be completed during class and own time.
Timeframe
This assessment task should take you approximately 2-4 hours to complete.
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
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1. Before you lay out the details of your performance management strategy, it’s important to
understand the rights of your team. Locate and describe the purpose of the Fair Work system
within Australia, key features contained within and the legislative Act that governs its rules.
In your own words, describe why this system is important to employees and employers within
the process of performance management. Include the website link referenced within your
response.
2. Identify the difference between an Award and an Agreement within the Fair Work definition.
3. In your own words, define the stages of a performance management system. For each stage
outline 1 activity that may be conducted and its influence on managing and measuring
performance.
4. Provide an example of 1 activity you would delegate to a highly skilled team member and
unskilled team member, and 1 activity you would not delegate to a highly skilled as well as
an unskilled team member.
5. In your own words, describe the difference between expectations and standards and provide
examples of tools within the workplace you can use to provide clarity to team members on
these. Give an example of each to justify your response.
6. In your own words, describe each step of the path to peak performance, the type of
information required and at least one activity you could undertake with your team to fulfil
their needs at that level.
7. Describe two key roles a leader may play in the development of their team. Include in your
response the purpose of the role, when you would use it and how it supports the development
of individual team member’s performance.
8. Identify 2 outcomes that may result in avoiding critical performance conversations with your
team. What sort of performance conversations should you ensure to give feedback on?
9. Describe why informal feedback is so important to work performance. Identify one positive
and one negative example of performance that could be managed with an informal
conversation.
10. Identify 2 formal opportunities to provide feedback on team performance. For each, identify
when you would conduct these sessions.
11. Describe what underperformance is and at give 3 examples of potential causes of
underperformance. For each cause, outline one strategy you could implement to resolve the
underperformance issue.
12. Based on the Fair Work Act 2009, list the grounds that may be considered for unfair dismissal.
Provide 2 examples of what each might look like in the work environment.
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
7
13. In your own words, identify what succession planning is and how it benefits your business
and team.
14. Provide 3 examples of where you might utilise a HR expert to support you in the management
of your team’s performance. Justify your responses.
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
8
AT2 Project
Task
For this assessment task you are required to develop and analyse recruitment
and selection policies and procedures, including identifying when and how to
recruit, prepare and oversee documents to be used within the process and
ensure that all aspects of the process meet the needs of the business, the
team and the candidates. Ultimately creating a supportive process for new
and existing leaders responsible for recruitment practices within the business.
Submission
requirements
All work must be typed in a word document and submitted to your assessor
by the due date. Your work must include a header with the unit name and
code and the footer must include your full name and the assessment name.
Conditions
This is an open book assessment. You may ask your assessor for clarification
on questions, but they are not able to assist you with any answers.
You will be assessed on your ability to:
Resources
Location
?
answer all parts of the questions and provide examples where asked
?
draw on the knowledge you have gained throughout the sessions
?
communicate your thoughts and ideas.
?
Students Assessment
?
Pen and Paper
?
Access to Internet and word processing software
?
Simulated business materials such as policies and procedures etc.
?
Research materials such as books, Internet, magazines, workplace
documentation, policies and procedures etc.
This assessment will be completed during class and own time
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
9
During this activity you will demonstrate your ability to allocate work in an efficient, cost effective and
outcome focussed way.
Context of Assessment:
Option 1: If you are currently working and wish to apply your learning within your workplace, your
project must meet the following criteria:
?
You must be able to create work plans for a minimum of two other people in your workplace
?
You must be able to consult with team members about their skills, knowledge and availability
?
You must be able to consult your companies operational plan when completing your work plan
Option 2: Using Bliss&Me?
Use the information provided for Bliss&Me, and the following scenario to support your responses.
Scenario
Jeff Irvine is the Fitness and Nutrition team lead. He currently has four amazing people on his team.
To ensure they stay motivated and efficient Jeff has decided to put a work plan together to ensure
everyone is on the same page and working towards the agreed goals of the company.
Each employee is required to work a minimum of 38 hours in a week. The company has a fairly
flexible work hour policy as many of their clients prefer to work out before and after their own nine
to five workdays. This means working out the business needs across shifts, as well as consultation
with all the team to ensure their needs are met too. Jeff’s priority is to ensure the group fitness
timetable is rostered appropriately (e.g. the Yoga classes and Bootcamps), then time is set aside for
individualised personal training sessions, professional development activities and, of course, the
dreaded paperwork! The team also have to work with the Sales and Marketing team to help them
with potential opportunities and consultations. He has decided to use a typical roster system and will
review it in a couple of weeks once it has been implemented. He puts out an email to his team asking
for their feedback about their preferences for rostering.
He has the following four people on his fitness team:
Personal Trainer & Fitness Instructor – Mario Balestra
Mario loves to get his training partners to push to their limits. He is a full-on guy and that comes out
in his training style. He is motivated and generally goes at 100k’s per hour – all the time! One thing
that inspires him is talking with people about their fitness goals and how to integrate that with the
rest of their lifestyle.
Personal Trainer & Fitness Instructor – Claire O’Connell
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CRICOS Provider Code: 03439M
RTO Number: 41264
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Claire is a busy mum of three and loves to have the flexibility that this job gives her. She is keen to
increase her personal training clients and loves the thought of getting into the corporate market
where she can get people moving on their lunch break. She is specifically interested in helping new
mums with their fitness as this is how she originally got into the fitness game herself. After her first
baby she felt listless, frumpy and unhealthy. She met Nikola Deed, did some counselling with her
and through hard work and determination completed her certificate to become a fitness instructor.
Personal Trainer, Fitness & Yoga Instructor – Carlos Rodriguez
Carlos is the total opposite to Mario. He is laid back, calm and relaxed. Yoga is his thing and he
loves nothing more than a walk on the beach to collect his thoughts. Paperwork however is the bane
of his existence and tends to be the last thing on his mind at the end of every week!
Yoga Instructor – Nikola Deed
As the co-founder, yoga instructor and head of natural therapies, Nikola has her finger in lots of pies
within the business. Even so she loves to keep her skills up by running classes.
To complete this assessment, you must either (a) use your workplace to complete the below activities
OR, (b) complete the following tasks from the perspective of Jeff Irvine at Bliss&Me.
TASK 1: From your chosen scenario, create a list of duties that must be completed for the week for
each position within the team.
TASK 2: Consult with your team members in order to obtain to their preferences for duties and their
availability (e.g. via emails, meeting minutes, recorded conversations, etc.) – upload your consultation
documents as part of your assessment evidence. Draft an email to your team.
[if using Bliss&Me, use the Email Template (below) to create an email to get preferences from
your team]
Message
To:
Mario Balestra, Claire O’Connell, Carlos Rodriguez, Nikola Deed
Cc:
Subject:
Work Plan Preferences
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
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TASK 3: Create a timetable/work plan that includes all the duties listed, assigned to the appropriate
people in your team.
If using Bliss&Me, base the roster upon the team’s responses to your email (see Bliss&Me Team
Email Responses – below) and use the Bliss&Me Team Roster Template to assign duties to
individuals.
Mario’s reply
Message
To: Jeff Irvine
Cc:
Subject: Re: Work Plan Preferences
Hi Jeff,
Regarding your email about preference I would prefer to run the resistance training and bootcamp
classes if possible.
Thanks mate,
Mario
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
12
Claire’s reply
Message
To: Jeff Irvine
Cc:
Subject: Re: Work Plan Preferences
Morning Jeff,
Thanks so much for asking what I would prefer! I would love to run the mum and bubs class and
would also appreciate time with the sales and marketing team to devise strategies regarding corporate
work. I am happy to work most hours – just try and avoid times from about 5-7 please. Very happy to
do personal training with anyone after 7!
Cheers,
Claire
Carlos’ Reply
Message
To: Jeff Irvine
Cc:
Subject: Re: Work Plan Preferences
G’day Jeff,
How’s it going? Thanks for the heads up about the rosters. Could you book me in for any yoga classes
and running/walking classes?
Really happy to do any and all the yoga classes that are happening – I have no issues working the
weekend too if it means some extra time to myself during the week….
Peace man!
Nikola’s Reply
Message
To: Jeff Irvine
Cc:
Mercury Institute of Victoria Pty Ltd
© MIV BSBMGT502-Student Workbook: Version: 4.0
CRICOS Provider Code: 03439M
RTO Number: 41264
13
Subject: Re: Work Plan Preferences
Hiya Jeff, I hope your day is going well!
I am starting to get really busy at the moment with the counselling and my other duties as head of
natural therapies. I would really like to do a couple of yoga classes in the mornings and keep the rest
of my day clear for my other duties if possible.
I hope this suits, don’t hesitate to contact me if this doesn’t!
All the best,
Nikola
Bliss&Me Team Roster …
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