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Scenario
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The Portellas are return clients to the Millenium Travel Agency this time requesting a family vacation to
New Zealand
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All members of the family travel on Australian passports and do not require visas for the journey to
New Zealand
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Mr Peter Portella is a QANTAS Platinum frequent flyer’: QF 18808099
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All flights will be organised by Mr Portella, directly with Qantas using frequent flyer points
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Mr Portella made initial inquries via the Millenium Travel internet website and emailed 30 May regarding accommodation in
Queenstown
NEW ZEALAND
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Bookings for accommodation and Milford Sound Day tour were confirmed 15 June.
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Deposit due immediately to secure booking. Final payment is due two weeks prior to departure, which is 07 September.
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Mr Portella is now awaiting information from you, the Millenium Travel Agency consultant recommending other products and services for their stay in and around Queenstown.
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Client details |
< pstyle="margin-bottom: 0.0001pt;"> Mr Peter Portella (46 yrs) Passport no: JP35545 EXP 15 April 2017 |
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< pstyle="margin-bottom: 0.0001pt;"> Mrs Mary Portella (45 yrs) Passport no: JP35546 EXP 15 April 2017 |
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< pstyle="margin-bottom: 0.0001pt;"> Miss Kerry Portella (17 yrs) Passport no: JP35548 EXP 15 April 2012 |
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< pstyle="margin-bottom: 0.0001pt;"> Master Anthony Portella (12 yrs) Passport no: JP35549 EXP 15 April 2012 |
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Address |
< pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> 8 The Esplanade < pstyle="margin-top: 0cm;"> |
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< pstyle="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 3.0pt;"> Home ph < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 3.0pt;"> < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 3.0pt;"> < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 3.0pt;"> |
< pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> 02 7576 7778 < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> |
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Booking details |
# JFL3PY |
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Accommodation |
Crown Classic Hotel 7 night Hotel Pass’ AUD$150.00 per room per night 1 Family STE (allows up to 5 people) IN 07 Sep OUT 14 Sep |
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Flights |
< pstyle="margin-bottom: .0001pt; margin: 0cm;"> 07 Sep Qantas Airlines QF 43 < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> |
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Tour |
Children <15yrs AUD$100.00 pp |
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Question 1 (20 marks)
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Complete the two (2) tables below in preparation for your conversation with Mrs Mary Portella.
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Table 1:
Fill in the payment details and information required where noted with (*) asterisk. Show all calculations, workings and final cost.
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* Deposit amount due: Note: |
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* Final payment amount * Date due: Note: |
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Click here for more on this paper
.
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Table 2:
You are required to conduct further research using the internet, travel brochures and/or perhaps make inquiries with travel agents to complete the details in this table. Note:Keep in mind this activity is in preparation for your telephone conversation with Mrs Portella.
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List reference sources and complete acknowledgements used for this research.
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Additional information |
Advice |
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What is the |
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Are there any health risks in If so, list examples. < pstyle="margin-bottom: 12.0pt;"> |
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Do clients need a passport? What are the conditions regarding validity of passport? |
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Continued over page
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Additional information |
Advice |
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Which island is Milford Sound located? |
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