Professional Communication and Team
Collaboration
Michelle ODaniel, Alan H. Rosenstein
Background
In todays health care system, delivery processes involve numerous interfaces and patient
handoffs among multiple health care practitioners with varying levels of educational and
occupational training. During the course of a 4-day hospital stay, a patient may interact with 50
different employees, including physicians, nurses, technicians, and others. Effective clinical
practice thus involves many instances where critical information must be accurately
communicated. Team collaboration is essential. When health care professionals are not
communicating effectively, patient safety is atrisk for several reasons: lack of critical
information, misinterpretation of information, unclear orders over the telephone, and
overlooked changes in status.
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