OPS571 University of Phoenix Week 6 Operations Management Role Memo Assignment Content About Your Signature Assignment This signature assignment is designe

OPS571 University of Phoenix Week 6 Operations Management Role Memo Assignment Content
About Your Signature Assignment
This signature assignment is designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. The signature assignments may be graded with an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for program improvements.
Purpose of Assignment
The purpose of this assignment is for students to demonstrate mastery of operations management concepts and tools.
Assignment StepsDevelop a 700- to 1,050-word memo to a prospective employer outlining your credentials, including: taking this class, all of the projects you have done for this class individually and with your team, and their impact on the businesses you have engaged with so a senior manager reading it would want to hire you as either an operations consultant or permanent employee.
Summarize the business case for each project.
Outline what you specifically accomplished, assuming these projects were implemented, and their estimated impacts on the business.
Utilize the learnings from Week 6 to highlight your skills in global sourcing, procurement, and outsourcing which can also be of benefit to your target firm.
Format your assignment as if you would be giving a presentation to senior management.
Submit your assignment.
Resources:
Signature Assignment Grading Guide
Center for Writing Excellence
Reference and Citation Generator
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Week 6 Rubric OPS 571 Signature Assignment.pdf

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Date
5.10.2019
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Rsponse Time Taken (in Minutes)
Serial
Mean Response time
Standard deviation
60
15.22
Process Capability
Upper Specification Limit
Lower Specification Limit
Standard deviation
Process Capability= (USL-LSL)/6?
60
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Process capability index
2.29
Control Chart for Feedback Response Time
Rsponse Time Taken (in Minutes)
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Statistical Process Control Methods
Pine Health
Client Account Manager Process
Presented by: Hadasaw A. Price
Institutional Affiliation: University Of Phoenix
Process Control Background
? The process under control assessment is the client account manager process in enhancing
customer relationship at Pine Health with an objective of reducing the response time taken
by the provide feedback.
? The measuring metric include
? Overall time-taken between a client making an individual request and receiving feedback
from the organization.
Control Chart and Process Capability
Process Capability
Upper Specification Limit
60
Lower Specification Limit
5
Standard deviation
4
Process Capability= (USL-LSL)/6?
Process capability index
2.29
Remarks
? Based on the chart the process
is in control because the
inspection time lies between
the upper and lower control
limits.
? The process capability index is
2.29 greater than one; thus, the
process is in control.
Running head: LEAN TECHNIQUES
1
Lean Techniques
Hadasaw A. Price
University Of Phoenix
LEAN TECHNIQUES
2
Lean Techniques
World Wide Technology (WWT) is an American based technology company that was
established by David Steward and Jim Kavanaugh in 1990. The entity offers information
technology and supply chain resolutions to federal, state, and local government, among other
critical sectors in economies across the world. Other services and solutions that the firm provides
include supply chain management, professional services, and managed services, advanced
technology center for design and integrated architectural solutions, big data, collaboration, and
data center (Forbes, 2019). The company’s supply chain constitutes of procurement and logistics
services that range from product storage and distribution, equipment enactment, and
configuration to just in time conveyance. WWT espouses lean techniques in offering supply
chain management services and offering technological solutions to distinct company needs.
The supply chain has become a vital element of organizational success due to its
influence on performance measurement and metrics. Through supply chain management
activities, organizations can harness their success and competitiveness by ensuring they
streamline this system to reduce operational costs and minimize wastages. Naturally, lean supply
chain management is one of the most effective ways that a company can espouse to optimize
profitability. Lean supply chains and lean production are intertwined since the former is
appropriate for lean manufacturing. According to Kovac (2013), lean supply chain minimizes
costs of operation and is designed to have minimal inventories in the system, minimal
warehousing space, and optimized shipments to reduce the cost of moving stocks. WWT
believes that companies can reduce their operational costs by simplifying the supply chain
system. The corporation helps entities accelerate global technology deployment by assisting
them to create effective supply chain management procedures to radically reduce the amount of
LEAN TECHNIQUES
3
time it takes to get the right information technology products. WWT runs an effective and
efficient supply chain which is accomplished through the deployment of the right technology,
logistics, and information.
The firm believes for a supply chain to run efficiently, there has to be a proper flow of
information. To attain this, the company has strong partnerships with some OEMs and vendors to
move info along with physical goods, which dramatically reduce product lead time and enhance
predictability for its clients (Supply Chain Management – WWT, 2019). Real-time information
exchange with various stakeholders in WWT’s supply chain ensures prevention of incorrect
deliveries and averts the existence of time-consuming reconciliation transactions. Being a
technology company WWT espouses the use of technology in supply chain management by
designing and implementing computer programs that enhance real-time delivery of information
within the supply chain network partners. Other lean supply chain activity that the firm provides
include the just in time shipping, which involves the delivery of materials or products precisely
when they are needed. By aiding in companies accomplish this lean manufacturing strategy
grants companies’ operational efficiency due to a reduced need for on-hand inventory, which
frees up space for core operations and minimizes inventory storage and handling costs.
WWT’s lean supply chain management has helped several companies attain operational
efficiency. Despite enabling firms to achieve commendable milestones, WWT can improve its
lean supply chain network by implementing some or the entire lean tools. Usually, for
operational efficiency, the deployment of various lean tools is critical since they enable an entity
to ensure continual improvement. The first tool that WWT can employ is the value stream
mapping which is a lean management method of analyzing the current state of affairs and
designing a desired future state for the series of events that move a product or service from its
LEAN TECHNIQUES
4
beginning through to the customer with minimal lean wastes (Chugani, Kumar, Garza-Reyes,
Rocha-Lona & Upadhyay, 2017).This tool helps a company understand its business better and
enhances process improvement. To implement this tool, WWT will map the series of events
involved in the current supply chain management and identify the areas it could leverage to
minimize wastage.
The second mechanism that WWT can implement is the continuous improvement tool,
commonly known as Kaizen. Despite the device being a lean manufacturing tool, it can also be
applied in the lean supply chain since it involves creating continuous enhancement based on the
notion that small continuing positive alterations can eventually lead to significant improvements.
It is based on collaboration and commitment and would, therefore, be an excellent tool for WWT
to espouse since its supply chain activities involve an array of partners. The final tool that is
applicable in WWT’s situation is the elimination of waste in the supply chain. The tool which
identified eight residues that a lean manufacturing strategy could achieve has minimal misspends
applicable to a lean supply chain. The wastes which WWT could eliminate include inventory
which extravagance is emanating from holding excess products and materials. The Second waste
is motion, which involves the pointless movement of individuals, apparatus, or machinery.
Thirdly, is waiting involving people waiting on material or equipment or indolent equipment.
Next is staff skills which entail the waste of human potential by underutilizing their skills and
capabilities. Last waste is transportation that constitutes wasted time, resources, and costs
incurred during unnecessary movement of products and materials.
Goldratt’s theory of constraints (TOC) is a concept that was introduced in 1984 by Dr.
Eliyahu Goldratt. The approach is a method used by the management to reduce the number of
constraints and their effects on a particular operation (?im?it, Günay & Vayvay, 2014). The
LEAN TECHNIQUES
5
concept, therefore, holds that there always exists one distinct restriction that limits the total
manufacturing output. TOC focuses its efforts, energy, and attention on bottlenecks that restrict
the entire system from attaining expected goals by systematically improving the constraint until
it ceases from being a limiting factor. It espouses the scientific approach to improvement and
constitutes of problem-solving and decision-making tools. Usually, the application of the
ideology is not restricted to manufacturing and can be adopted on running and improving an
organization.
Problems are an inevitable and continuing part of any organization with their existence
being a significant concern for the management since they can adversely affect its potential to
survive. The issues and their alternative elucidation establish elements of transformation around
which the organization must adapt. Since for a process or project to continue effectively,
hindrances must not exist, or problems must be resolved, improvements can be made on scheduling
and controlling techniques of a business. From the analysis of World Wide Technologies, it is
apparent that lean supply chain management is a technique that can significantly boost an
enterprise’s profitability due to its capability to minimize wastages. It was also evident that
collaboration, coordination, and establishment of partnerships the supplier network are vital.
LEAN TECHNIQUES
6
References
Forbes. (2019). #19 World Wide Technology. Retrieved from
https://www.forbes.com/companies/world-wide-technology/#537dc59719c2
Fourie, C. J., & Umeh, N. E. (2017). Application of lean tools in the supply chain of a
maintenance environment. South African Journal of Industrial Engineering, 28(1), 176189.
Kovac, P. (2013). LEAN SUPPLY CHAIN MANAGEMENT. Retrieved from
https://www.sjf.tuke.sk/transferinovacii/pages/archiv/transfer/28-2013/pdf/003-007.pdf
?im?it, Z. T., Günay, N. S., & Vayvay, Ö. (2014). Theory of constraints: a literature
review. Procedia-Social and Behavioral Sciences, 150, 930-936.
Chugani, N., Kumar, V., Garza-Reyes, J. A., Rocha-Lona, L., & Upadhyay, A. (2017).
Investigating the green impact of Lean, Six Sigma, and Lean Six Sigma: A systematic
literature review. International Journal of Lean Six Sigma, 8(1), 7-32.
Supply Chain Management – WWT. (2019). Retrieved from
https://www.wwt.com/service/supply-chain-services/
Operating Consulting
Proposal
Presented by: Hadasaw A. Price
Institutional Affiliation: University Of Phoenix
Introduction
? Operation Consulting: Entails devising of operation models in a company that aligns
the organizational operation with business objectives.
? Benefits of Operating Consulting to a firm
? Adoption of effective operating models that promotes
o Efficient delivery of value
? Realization of competitive advantage leading to the attainment of
o Corporate bottom line
o Client delight
Business Struggling with Operation
? The selected business struggling with the operation is Slopes Community Clinic a local
community clinic.
? The clinic is struggling with implemented clinical system, often resulting in manual ways in
offering service.
? This has resulted in
o Delayed services
o Decline in customer satisfaction
o Failure to attain the organization bottom line
Tools Used by Operation Consultants
? Some of the tools used by the
operation consultants include
o Balanced scorecard
o Porters model
o Benchmarking
o Core competencies
Operation Consulting Toolkit
? The operation consulting toolkit comprises of the
following elements
o Problem definition
o Information gathering
o Information analysis and development of
solutions
o Cost impact and payoff evaluation
o Implementation
Tool to Assist Slope Community
Health Clinic
? Consulting tools suitable for assisting the Slope Community Clinic to get back on track include
? Problem definition
? Implementation
o Description of the issue
o To boost effective operations
o Impact on business value chain in terms of
o Enhanced Value chain process, such as
? Customer delight
? Profitability
? Converting customer needs into
customer’s value.
Resource for Deploying Operation
Consulting
? Some of the essential resources in deploying the operation consulting process at the
community health clinic include
o Capital
o Skilled human resource
o Modern computer system
Required Data for Deployment
? The required information for the
deployment of the operating
consulting entails the
o Clients feedback
o Systems features, pricing and
well as licenses.
Business Case
Implementation of Athena
health EHRs
at
Slopes Community Health
Clinic
Introduction
? Athena Health is a cloud-based electronic health record offering numerous solutions
to the hospital via the embedded functions (Athenahealth, 2018).
? In this case, the application would assist in
o Medical reports,
o Request for medical supplies
o Making order requests from the clinic stores
Operation Benefits
? Athena Health EHRs application improves operation efficiency depicting different
benefits, such as
o Sealing the gap between request and dispatch of medical supplies by the clinical
staff
o Focus on patients
o Clinical efficiency
o Effective workflow
Financial Benefits
? Athena Health application will lead to numerous financial benefits linked with
operation efficiency
? The financial benefits will include
o Elevating revenue due to earning client satisfaction
o Reducing the cost used in the process of using the manual process
o Eliminating expense in maintaining in-house computer servers.
Positive Impact on Business
? Operation consulting results in a various positive impact on the enterprises because
the processes enhance the
o Realization of effective processes
o Elevated profitability
o Earning client satisfaction
o Enhancing the overall value chain
Reference List
? Slack, N. (2015). Operations strategy. John Wiley & Sons, Ltd.
? Harvard University. (2018). 6 Tools Every Business Consultant Should Know.
Retrieved from https://www.extension.harvard.edu/professional-development/blog/6-
tools-every-business-consultant-should-know
? Athenahealth. (2018). An EHR that lets you focus on delivering care. Retrieved from
https://www.athenahealth.com/healthcare-technology/electronic-health-recordssoftware
Years
2018
2017
2016
2015
2014
2013
2012
2011
2010
Mercedes C-class
60.41
77.45
77.17
86.08
75.07
88.25
81.70
69.31
58.79
Years
2010
2011
2012
2013
2014
2015
2016
2017
2018
Forecasting for the Year 2019
Simple Moving Average
Years
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Mercedes C-class Sales in the US ” 0000″
58.79
69.31
81.70
88.25
75.07
86.08
77.17
77.45
60.41
ecasting for the Year 2019
Simple Moving Average
Mercedes C-class Sales in the US ” 0000″
2 year Moving Average
58.79
69.31
81.70
88.25
75.07
86.08
77.17
77.45
60.41
64.05
75.51
84.97
81.66
80.57
81.62
77.31
68.93
Years
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Years
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Weighted Moving Average
Mercedes C-class Sales in the US ” 0000″
3 years WMA forecasts
58.79
69.31
81.70
88.25
75.07
86.08
77.17
77.45
60.41
Exponential Smoothing
Mercedes C-class Sales in the US ” 0000″
Forecasts
58.79
69.31
81.70
88.25
75.07
86.08
77.17
77.45
60.41
73.40
82.50
80.35
83.21
79.42
79.09
68.87
58.79
58.79
64.05
72.87
80.56
77.82
81.95
79.56
78.50
69.46
Weights
0.2
0.3
0.5
Alpha
0.5
Running head: OPERATIONS FORECASTING
Operations Forecasting
Hadasaw A. Price
University Of Phoenix
1
OPERATIONS FORECASTING
2
Operations Forecasting
Operation forecasting is a technique utilized by an institution’s leadership in the process
of making plans for future operations. The management tool intensifies the ability of the
managers to forecast probable future uncertainties in the process of developing effective
countermeasures to alleviate the potential losses on the event the uncertainty occurs. According
to Lawrence (2016), operation forecasting promotes the capacity of an enterprise leadership to
cope with unexpected events in operations, based on historical and available current business
information. Forecasting aims at determining essential patterns, for instance, the sales trends for
a company’s products and services. Nevertheless, the forecasting accuracy for future operations
of a business depends on various assumptions attributed to the management judgment,
experience, as well as the knowledge in mining data. Operations forecasting heightens the ability
of an enterprise administration to make accurate forecasting in a bid to make informed future
operation decisions.
Three Quantitative Forecast Method
In most cases, analysts use the simple moving average, exponential smoothing and the
weighted average techniques in the process of making a forecast on various institutional
operations. In comparison, the methods utilize recorded historical information to make the
predictions, essential in making supported decisions. In the process of forecasting the expected
sales of Mercedes Benz C-class in the US market in the year 2019, the three methods predicted
the expected sales in the year 2019 based on the sales figure available from the year 2010.
Notably, the simple method assumes 2-years moving average (MA), while the weighted average
estimated the forecast by applying the weights of 0.2, 0.3, and 0.5. On the other hand, the
exponential technique applied a weight of 0.5. In a weighted average, the highest weights apply
OPERATIONS FORECASTING
3
to the most recent sales figures in the prediction. Notably, the three methods of forecasting
indicated a forecast of 68.93, 68.87, and 69.46 for moving average, weighted moving average
and exponential smoothing respectively.
The Best Method of Forecasting to Adopt
The simple moving average technique is the best model one could adopt in the process of
predicting the expected number of sales for Mercedes Benz C-class in the American market in
my opinion. In addition, most enterprises prefer using the simple moving average technique due
to application simplicity. Notably, simple moving average allows equal weighting of the data as
opposed to other predictions models such as weighted average and exponential smoothing that
utilize different weights. Subsequently, the simple average method uses a simple formula that
involves calculating averages for a given period, for instance, three years in 3-years MA
forecasting. Simple moving average method intensifies the accuracy by minimizing forecasting
errors, unlike the weighted moving average and exponential smoothing models that apply some
weights in determining the predictions (Green & Armstrong, 2015). The applied weight depends
on the expertise and the knowledge of the analyst an aspect that increases the possibility of
making less accurate predictions.
The Influence of the Forecast on Mercedes Benz Corporation Based on Financial Metric
Prediction heightens the ability to determine the needed production units by a company
thereby intensifying effective determination of an enterprise financial metrics. This boosts the
ability to attain increased efficiency in business operations, leading to a subsequent improvement
in the overall business performance (Reid & Sanders, 2015). For instance, the prediction of
Mercedes Benz C-class model sales in the US market enhances the capacity of Mercedes Benz
Corporation to make accurate financial projections. This increases the capacity of the enterprise
OPERATIONS FORECASTING
4
to determine various financial metrics, such as the project budget in a bid to enhance the
enterprise operation. Moreover, the forecast would assist Mer…
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