Al Ain University Global Management Abu Dhabi Islamic Bank Capstone I have my dr. comments on the report, also he pointed to I should give more examples an

Al Ain University Global Management Abu Dhabi Islamic Bank Capstone I have my dr. comments on the report, also he pointed to I should give more examples and refer to the bank. not only take in general. Multinational Organization
Student’s Name
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Executive summary
The United Arab Emirates (UAE) has a banking sector that can be described as fragmented.
Currently, at least 46 domestic and foreign banks operate in the UAE. Foreign banks are very
active in the economy, and the sector is making significant efforts to reach global banking needs.
The central bank in the UAE is controlled by the Central Bank, which has made the country achieve
globalization and significant economic growth.
UAE today has the most dynamic banking industry in the region and as a result, made the
nation a financial center in the Middle East. The sector is also crucial for the economic growth of
the nation, and the nation has been able to meet the needs of the public. There are 52 commercial
banks in the UAE, in which 24 of them are National banks. 28 of these are foreign banks. The
UAE further has two investment banks, 24 finance companies, two wholesale banks and 20
investment companies.
Keywords: UAE, banking sector, Central Bank, Financial Center
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Contents
Executive summary …………………………………………………………………………………………………………. 2
Introduction ……………………………………………………………………………………………………………………. 5
Global Project Management Framework ……………………………………………………………………………. 5
Global Teams …………………………………………………………………………………………………………………. 6
Cross-Cultural Collaboration ………………………………………………………………………………………… 6
Global Team Leadership ………………………………………………………………………………………………. 7
Trust Building …………………………………………………………………………………………………………….. 7
Conflict Resolution ……………………………………………………………………………………………………… 7
Coaching ……………………………………………………………………………………………………………………. 8
Global Communication ……………………………………………………………………………………………………. 8
Stakeholders and Communication Channels …………………………………………………………………… 8
Rules and Templates ……………………………………………………………………………………………………. 9
Global Communication Strategy……………………………………………………………………………………. 9
Global Communication Techniques ………………………………………………………………………………. 9
Global Creativity …………………………………………………………………………………………………………. 9
Global Organization ………………………………………………………………………………………………………… 9
Global Project Structure ……………………………………………………………………………………………… 10
Selection of International Human Resources …………………………………………………………………. 10
Global Programs and Project Offices …………………………………………………………………………… 10
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Organizational Support ………………………………………………………………………………………………. 10
Global Cooperative Network ………………………………………………………………………………………. 11
Collaborative Tools ……………………………………………………………………………………………………….. 11
Basic Tools……………………………………………………………………………………………………………….. 11
Audio and Video Tools ………………………………………………………………………………………………. 11
Text and Image Tools ………………………………………………………………………………………………… 12
Knowledge Sharing Tools…………………………………………………………………………………………… 12
Project Management Software …………………………………………………………………………………….. 12
Collaborative Techniques ………………………………………………………………………………………………. 12
Basic Techniques ………………………………………………………………………………………………………. 12
Audio and Video Techniques………………………………………………………………………………………. 12
Online Meetings ………………………………………………………………………………………………………… 13
Knowledge Sharing Techniques ………………………………………………………………………………….. 13
Collaborative Project Management………………………………………………………………………………. 13
Analysis of findings ………………………………………………………………………………………………………. 13
Discussion ……………………………………………………………………………………………………………………. 14
Conclusions ………………………………………………………………………………………………………………….. 14
Recommendations …………………………………………………………………………………………………………. 14
References ……………………………………………………………………………………………………………………. 15
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Abu Dhabi Islamic Bank
Introduction
Just like the other businesses, banks benefit by earning more than their expenses. The Abu
Dhabi Islamic Bank is a bank committed to offering services that create value for its customers,
shareholders, the community in which it operates and its employees as well. The Abu Dhabi
Islamic Bank (ADIB) was established on May 1997 through the Amiri Decree No. 9 of 1997 as
Public Joint Stock Company. The bank became operational on 11 November 1998, and it was later
inaugurated on 18 April 1999 by Abdullah Bin Zayed Al Nahyan, the then Minister of Information
and Culture in UAE (AlQanea & Hamdan, 2017). The operations of the bank and all its contracts
are in accordance with the Islamic Shari’a principles. The core mission of the bank is to provide
Islamic financial solutions for all, and the vision is to become a top tier regional bank.
Global Project Management Framework
Many organizations find it challenging to reach the effectiveness and quality of global
projects because of the methods they deploy, the tools they use and their practices which don’t
match a global multi-cultural environment. The global multi-cultural environment is characterized
by asynchronous communication, different cultures and languages. This paper reviews the key
Global Project Management Framework aspects of the Abu Dhabi Islamic Bank and presents the
considerations which the bank must take on global projects and programs. The core aspects are
Global team management, Global communication, Global organizations, Collaborative tools, and
Collaborative techniques.
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The Abu Dhabi Islamic Bank (ADIB) is currently the leading Islamic financial services
group in the region and serves over one million customers across its distributed network. The bank
has 80 branches and 780 ATMs (Benlagha & Mseddi, 2019). The headquarters of the Abu Dhabi
Islamic Bank is in the United Arab Emirates (UAE). ADIB is globally present in 6 countries which
include Iraq, Egypt, Qatar, the Kingdom of Saudi Arabia, Sudan and the United Kingdom (UK).
It is a bank that offers online services, mobile and phone banking services, and offers its customers
are able to digitally access their accounts 24/7. Abu Dhabi Islamic Bank has shown total
commitment to a business resilience program led by the senior management team.
Global Teams
In global project management, many complex projects are involved, and team members
are usually from different geographical locations and with different cultures. The practices
involved, therefore, need to be valid across the different countries and overcome the effects of the
cultural diversity of members when executing the global project. Through the Global Project
Management Framework, the Abu Dhabi Islamic Bank has been able to build a framework that
supports its global team.
Cross-Cultural Collaboration
Culture is like water to a fish (Fukuda, 2019). Cultural differences present diverse standing
points, and therefore innovations or conflicts might emerge. Global team managers need to
acknowledge their differences as it can be a crucial source of risk identification and mitigation in
global projects. The Abu Dhabi Islamic Bank has fostered cross-cultural collaboration by ensuring
that all their employees from all their branches across the different countries communicate
regularly with the top management through diversified communication channels and avenues that
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meet their needs. Such diverse channels allow employees to share their ideas and concerns since
they are from diverse cultural backgrounds.
Global Team Leadership
Global projects need project team leaders who ensure that the vision they create guides
team members to a common goal. The core aim of ADIB has been to become a top tier Islamic
bank for its customers, and this cannot be achieved without effective global team leadership
(Ibrahim, 2020). The Human Resources Division of ADIB has ensured that the organization
attracts and develops employees from all over the world in line with the needs of the business. The
department also ensures that all managers follow the relevant frameworks in talent management
and staff engagement which serves a great purpose in ensuring that the leaders are able to adapt
their management styles and communication to the different cultures they are engaged.
Trust Building
Trust is key in enhancing team performance. ADIB has prioritized customer’s trust in all
their operations and has been focusing on the roles and responsibilities of the organization towards
them. The organization has also established real-time communication support for all customers
and employees to enhance their transparency and build personal bonds within teams.
Conflict Resolution
Managing organizations with diverse teams has always been a challenge. Most of the
conflicts emerge as a result of cultural differences, race, gender and interpersonal skills. ADIB is
committed to conflict resolution and established some digital branches in 2018 that have made it
easy to hold video conversation with individuals and establish the cause of the conflicts and resolve
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them without their physical presence. This has made it for the organization to identify conflicts in
their global projects and resolve them based on the project objectives.
Coaching
The coaching methods vary slightly from one country to another but with the same goal of
project success. Coaching is a powerful tool that ADIB has deployed to learn about the cultural
differences in the countries they operate in. ADIB’s Executive Management is guided by the Group
Strategy Committee in executing its business strategy and conducting regular performance reviews
and directing on the necessary actions.
Global Communication
Project managers have the responsibility of collecting information and compiling project
reports which are essential to all shareholders (Meager, 2019). Global projects face the challenge
of distance and varying time zones. It also faces the cross-cultural and language barriers. The
communication procedures are, therefore, not an easy task. The global project managers need to
ensure that all stakeholders and clients well understand all communication channels available for
their teams. The Abu Dhabi Islamic Bank has put various communication strategies in place which
are well defined and well defined for all their clients across the different countries.
Stakeholders and Communication Channels
Abu Dhabi Islamic Bank has a list of its identified global stakeholders who involve all team
members since they are the ones who can influence teams in their geographical areas. The
organization organizes live lunch sessions with the CEO, where shareholders have the opportunity
to share their ideas and challenges.
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Rules and Templates
ADIB global teams have a set of basic rules for selecting the best communication method
for every meeting. The templates deployed in the project are reviewed through electronic media.
ADIB’s board establishes the rules that regulate how business meetings are conducted.
Global Communication Strategy
ADIB global project team has well-defined project information and identified stakeholder
requirements. The Global Transaction Banking Services team has access to stakeholder and
customer Relationship Management software that enables the bank to establish and address their
needs efficiently. The team offers mobile and web access communication strategies to reach them.
Global Communication Techniques
ADIB is committed to establishing information collection techniques in diverse locations.
It started “ADIB Simple” digital transformation in 2017 that helps in ensuring the appropriate
resources are allocated to achieve to ensure real-time customer information collection.
Global Creativity
ADIB uses unique project tools and techniques that generate creative ideas through online
platforms. The “ADIB Simple” strategy has allowed different provisions in the digital banking
sector that allows clients from different countries transact online and give feedback on what should
be implemented to ensure better and highly-personalized customer service.
Global Organization
When an organization expands its projects across various countries, the first step is thinking
about how their organizational structures and cultures will be affected. The project structures
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should be in a way that complies with the geographical dispersion of human resources and allow
optimal team communications.
Global Project Structure
In ADIB’s international projects, the project managers communicate in a centralized
structure, that is, directly to all key team members. ADIB shows commitment to communicating
key strategic and operational updates by ensuring direct communication with the top management
through diverse channels.
Selection of International Human Resources
ADIB is committed to ensuring effectiveness in global projects by creating cultural
awareness, self-motivation and developing skills of employees through training. ADIB has
enhanced international human resources through technologies that enable them to detect future
talents and skills so that they can support them through training initiatives.
Global Programs and Project Offices
The project management offices of ADIB offer services that ensure the success of their
projects. ADIB through the “moneysmart” index program launched in the UAE in 2018 has
ensured that the organization understands the needs of the population it operates in and therefore
knows measure to deploy in different countries and resources to be allocated to succeed 9 Tlemsani
& Al Suwaidi, 2016).
Organizational Support
The senior HR members of ADIB well understand the differences in the different countries
of operation and therefore are able to influence the international workforce. In 2018, ADIB’s HR
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technology was enhanced to help automate all HR processes and ensure that the services are faster
and more efficient for all teams across different countries.
Global Cooperative Network
Organizations like ADIB which operate on international networks have engaged all their
stakeholders and customers in their projects. To ensure effective cooperative network, ADIB
through the WBG service model has ensured that a culture of prioritizing customers globally is
achieved. This has enhanced responsiveness to clients through improved customer experience.
Collaborative Tools
The last two aspects of the Global Project Management Framework are based on
technologies that an organization implements to enhance collaboration on global projects. Global
organizations need to be creative and use tools accessible by all employees across the globe. The
technologies deployed should yield results and be easily understandable. ADIB uses various tools
and technologies to enhance this.
Basic Tools
ADIB uses simple tools to enhance collaboration. It delivers customer services on the
phone, which has proved exceptional in fostering customer experience. It also interacts directly
with clients and on digital platforms to enhance their experience.
Audio and Video Tools
When technical difficulties are encountered, ADIB deploys video chats and conferences to
ensure that customer easily access personalized support. This method is also used when conducting
training in different branches of the organization.
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Text and Image Tools
ADIB’s online meetings have so far proved effective in gathering information on states of
the projects. The top management through these direct interactions avoids the long delays which
might be encountered when holding physical meetings to inform about the progress of different
processes.
Knowledge Sharing Tools
Across the different time zones, ADIB launched the MoneySmart Community, which is a
platform that has allowed an easy exchange of information between experts and customers.
Project Management Software
One of the core Project Management Software used by ADIB is the Customer Relationship
Management software which has enhanced the services offered by the organization.
Collaborative Techniques
Basic Techniques
ADIB uses the best digital platforms such as online retail banking where teams from all
branches bring their concerns to the table and establish ways on how they can be resolved.
Audio and Video Techniques
Digital baking in ADIB is enhanced through video chats through advanced platforms that
offer real-time support to customers whenever they face any challenges.
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Online Meetings
ADIB has a well-established set of rules that govern how virtual meetings with top
management and other entities such as the support teams are conducted.
Knowledge Sharing Techniques
ADIB encourages various forms of knowledge sharing depending on the geographical
locations of the concerned personnel. It also uses knowledge management software to offer support
services.
Collaborative Project Management
ADIB has various policies that monitor how their complex projects are managed from
different geographical locations depending on the cultures of their clients.
Analysis of findings
From the findings, it is evident that the Abu Dhabi Islamic Bank has realized that digital
banking is a move that can transform interactions with its customers. This has pushed the bank to
take advantage of emerging opportunities in the global digital banking to transform its operations.
ADIB has been working on digital transformations, such as mobile app development to enhance
the customer experience.
Competition in the banking has intensified, and therefore there is the need to advance
business strategies. ADIB has so far transformed 75 of its 87 branches to conform to the emerging
technologies and trained 98 per cent of…
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